Frequently Asked Questions

Yes. jele58 operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), which is the government body responsible for licensing and regulating online gaming in the Philippines. PAGCOR ensures that all licensed operators like jele58 meet strict standards for fair play, player protection, and financial integrity. You can play on jele58 with full confidence that you are on a legitimate, regulated platform.

jele58 offers a wide variety of casino games designed for Filipino players, including:

• Blackjack — our flagship game, available in multiple variants
• Slot Games — hundreds of titles from top providers
• Bingo — classic and speed bingo rooms
• Money Wheel — live wheel-of-fortune style games
• Cocktail Nights — themed live dealer experiences
• Live Casino — real dealers streamed in HD

New games are added regularly, so there is always something fresh to try on jele58.

Absolutely. jele58 is fully optimized for mobile browsers on both Android and iOS devices. You can access the complete jele58 experience — games, deposits, withdrawals, and account management — directly from your smartphone or tablet browser without needing to download a separate app. Just visit jele58.net on your mobile browser and you are good to go.

jele58 primarily operates in Philippine Peso (PHP / ₱), making it the most convenient online casino for Filipino players. All deposits, withdrawals, balances, and game wagers are displayed in PHP. This means no confusing currency conversions — what you see is what you get, in the currency you use every day.

Yes. jele58 is available 24 hours a day, 7 days a week, 365 days a year. Whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines, you can access jele58 at any time. Our customer support team is also available around the clock to assist with any questions or issues.

You must be at least 21 years old to register and play on jele58. This is a strict requirement under Philippine law and PAGCOR regulations. jele58 enforces this through date-of-birth verification during registration and KYC document checks before any withdrawal is processed. Any account found to belong to a person under 21 will be immediately closed.

Registering on jele58 is quick and straightforward:

• Visit jele58.net and click the Register button.
• Fill in your personal details — full name, date of birth, email address, and mobile number.
• Create a secure password for your account.
• Confirm you are 21 years of age or older and agree to the Terms & Conditions.
• Verify your email address via the confirmation link sent to your inbox.
• Complete KYC verification by uploading a valid Philippine government-issued ID.

The entire process typically takes less than 10 minutes.

jele58 accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• Driver's License (LTO)
• SSS ID or UMID
• PhilHealth ID
• Voter's ID
• Philippine National ID (PhilSys)
• PRC ID

Documents must be valid (not expired), clearly legible, and show your full name and date of birth. Blurry or cropped images will be rejected and you will be asked to resubmit.

No. jele58 strictly enforces a one account per person policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently closed and any winnings being forfeited. If you have forgotten your login details, use the password reset function or contact our support team — do not create a new account.

On the jele58 login page, click "Forgot Password?" and enter the email address associated with your account. You will receive a password reset link within a few minutes. Click the link, set a new password, and you are back in. If you do not receive the email, check your spam folder or contact our support team at [email protected].

Accounts are temporarily locked after multiple failed login attempts as a security measure. Wait 30 minutes and try again. If your account remains locked, contact our 24/7 support team via live chat or email at [email protected] and we will verify your identity and restore access promptly.

Log in to your jele58 account and go to Account Settings → Personal Details. You can update your mobile number, email address, and communication preferences. Note that your full legal name and date of birth cannot be changed after KYC verification — these are locked to match your verified ID documents. If there is a genuine error, contact support with supporting documentation.

You can request account closure at any time by contacting our support team at [email protected]. Before closing, ensure you have withdrawn any remaining balance. If you are closing your account due to gambling concerns, we strongly recommend using our Self-Exclusion tool instead — it provides stronger protections and prevents re-registration during the exclusion period. Visit our Responsible Gaming page for details.

jele58 supports the following deposit methods for Filipino players:

• GCash — instant deposits, most popular among Filipino players
• PayMaya / Maya — fast and convenient e-wallet deposits
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (PHP). jele58 does not accept credit card deposits in compliance with Philippine regulations.

The minimum deposit on jele58 is ₱100 for most payment methods. GCash and PayMaya deposits are processed instantly, so your balance is updated in real time. Bank transfer deposits may take up to 30 minutes during business hours. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification.

jele58 does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. The amount credited to your jele58 account will be the exact amount received by our payment processor.

First, wait a few minutes — GCash and PayMaya deposits are usually instant but can occasionally take up to 5 minutes. Bank transfers may take up to 30 minutes. If your deposit still has not appeared after this time, contact our support team at [email protected] with your transaction reference number and screenshot of the payment confirmation. We will investigate and resolve it promptly.

Most jele58 withdrawals are processed within 24 hours. GCash and PayMaya withdrawals are typically the fastest, often completing within 1–3 hours during business hours. Bank transfers generally take 1–2 business days depending on your bank. All withdrawal requests are subject to a security review before processing, which is standard practice for licensed online casinos.

The minimum withdrawal amount on jele58 is ₱500. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be processed in installments and may require additional identity verification as part of our anti-money laundering compliance procedures.

Common reasons for withdrawal delays or rejections include:

• KYC verification not yet completed — you must verify your identity before withdrawing
• Active bonus wagering requirements not yet met
• Withdrawal details do not match your verified account name
• Unusual account activity flagged for security review
• Bank or e-wallet technical issues on the payment provider's end

If your withdrawal has been pending for more than 24 hours, contact our support team with your withdrawal reference number for a status update.

jele58 offers a generous welcome bonus package for new Filipino players. The exact bonus terms, including the match percentage and minimum deposit requirement, are displayed on the promotions page at the time of registration. All welcome bonuses are subject to wagering requirements — please read the full bonus terms before claiming to understand the conditions for converting bonus funds to withdrawable cash.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable funds. Different games contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games like blackjack may contribute less.

No. Bonus funds cannot be withdrawn directly — they must first meet the applicable wagering requirements. However, any winnings generated from real money (non-bonus) bets can be withdrawn at any time, subject to the standard withdrawal process. If you prefer not to accept a bonus, you can opt out during the deposit process and play with your real money balance only.

Yes. All games on jele58 use certified Random Number Generator (RNG) technology, which ensures that every outcome is completely random and cannot be predicted or manipulated. Our RNG systems are regularly audited by independent third-party testing agencies. Live dealer games are streamed in real time from professional studios, providing full transparency of every card dealt and every spin made.

Many of jele58's slot games and select table games offer a demo / free play mode that lets you try the game without wagering real money. This is a great way to learn the rules and mechanics before committing your peso. Note that live dealer games require a real money bet and are not available in demo mode. Look for the "Try for Free" button on eligible game tiles.

Log in to your jele58 account and navigate to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately when lowered. Increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions. We encourage all players to set limits that reflect their personal budget before they start playing.

Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period (6 months, 1 year, 3 years, or permanent). Your account will be closed immediately and you will not be able to log in or register a new account during the exclusion period. Self-exclusion cannot be reversed before the minimum period has elapsed. For full details, visit our Responsible Gaming page.

⚠️ Gambling is addictive. Know when to stop.

If you or someone you know needs help with problem gambling, the following resources are available in the Philippines:

• PAGCOR Responsible Gaming Hotline — available via the official PAGCOR website
• National Center for Mental Health (NCMH) — crisis hotline: 1553 (24/7)
• In Touch Community Services — counseling and mental health support
• jele58 Support Team — available 24/7 at [email protected]

You can also visit our dedicated Responsible Gaming page for a full list of tools and resources.

jele58 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and PAGCOR's data protection requirements. For full details on how we handle your data, please read our Privacy Policy.

We strongly recommend enabling 2FA on your jele58 account for added security. Go to Account Settings → Security → Two-Factor Authentication and follow the setup instructions. Once enabled, you will need to enter a one-time code sent to your registered mobile number each time you log in from a new device. This significantly reduces the risk of unauthorized access to your account.

jele58 offers multiple support channels available 24/7:

• Live Chat — the fastest option, accessible directly from the jele58 website
• Email — send your query to [email protected] and expect a response within 2 hours

Our support team is fluent in English and Filipino, so feel free to reach out in whichever language you are most comfortable with.

To help our support team resolve your issue as quickly as possible, please have the following ready:

• Your registered jele58 username or email address
• A clear description of the issue you are experiencing
• Any relevant transaction reference numbers (for deposit/withdrawal issues)
• Screenshots of any error messages (if applicable)

The more detail you provide upfront, the faster we can help you.